We have standard contract packages, a la carte options and customized service options and packages that Managed Services can propose, based on your specific needs and requirements.
Depending on the customers’ precise needs, Christie Managed Services offer every level of support to meet its customers’ expectations for continuous, reliable product performance. Service contracts are completely customizable to help customers choose the level of service and response time that is right for their application – and for their budget. Typical service packages may include the following:
Basic support
- 8 to 5 coverage hours for technical phone support (8:00 AM – 5:00 PM customer’s local time, excluding Christie holidays)
- Preventive and routine maintenance performed as specified by the equipment manufacturer and customer’s unique requirements
- Discount for non-included labor services
- Hardware and firmware updates
Extended support
- 24/7 coverage hours for technical phone support
- Preventive and routine maintenance performed by Christie’s Customer Service
- Engineers as provided for by the manufacturers
- Discount for non-included labor services
- Hardware and firmware updates
Premium support
- 24/7 coverage hours for technical phone support
- Exclusive access to Christie’s researchable knowledge database and on-line troubleshooting tool
- On-site emergency technical assistance included during customers normal business hours
- Preventive and routine maintenance performed as specified by the equipment manufacturer and customer’s unique requirements
- Discount rate for non-included labor services
- Remote network monitoring
- Hardware/Software NRE charges incurred to enable network monitoring specific to the customers’ application will be billed separately
Contact Christie Managed Services to find out how we can become an extension of your overall business and service strategy.