From cinema, to media and entertainment, advertising and digital signage, education and research, government and infrastructure, houses of worship, aerospace and  energy, Christie Managed Services delivers a complete range of technical support to meet the unique technology needs of every organization with round-the-clock, 24/7 support to Pay-Per-Incident and everything in between.

Supporting a wide array of manufacturers’ projectors, visual displays, servers, switchers, and networking products, Christie’s best-in-class customer service and field applications engineers (CSEs, FAEs) can address the most complex infrastructure challenges.

Technology-agnostic approach

With a technology-agnostic approach, Christie Managed Services supports a wide array of manufacturers; projectors, technology platforms, visual displays, servers, switchers and networking products.

Drawing on over 80 years of experience working with Fortune 1000 companies, Christie delivers a portfolio of proven, reliable managed services to support its customers’ hardware and software assets. 

Christie’s centralized approach via our 24/7 Network Operations Center is utilized to coordinate remote and field support programs including technical help desk, remote monitoring, configuration management and field repair.

Key highlights:

• 24/7 technical help desk, remote monitoring, configuration management
• National US service network with 2 hr response in 54 markets
• Preventative servicing, on-site emergency response and critical spares replenishment programsChristie NOC has the capacity for 15 operators and 2 supervisors concurrently
• Christie NOC handles 120 calls (24 hr period) and responds to 80 alerts from the monitoring console on a daily basis
• Currently monitors over 9500 screens in over 850 sites with a dedicated team of more than 180 including Network Operations Center personnel, customer service engineers and technical systems installers

Service contracts: assuring a company’s capabilities

Depending on the customers’ precise needs, Christie Managed Services offer every level of support to meet its customers’ expectations for continuous, reliable product performance.

Service contracts are completely customizable to help customers choose the level of service and response time that is right for their application – and for their budget.