Christie Digital Christie Digital

Careers in Europe & the Middle East

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As a global organization with offices around the world, we help people create shared experiences with our innovative technologies.

Our current vacancies in the Europe & the Middle East region are shown below:

Position title

 

Location

Employment type: Full-time

At Christie, we give bright minds the tools to be truly creative and innovative. The results can be amazing!

We keep raising the bar by consistently setting the standards and being first to market with some of the world's most advanced projectors and complete systems displays. Christie is recognized as one of the most innovative visual technology companies in the world and offers careers that allow you to exceed your potential and collaborate with some of the brightest minds in the industry.

The Customer Care Supervisor (Remote) is responsible for acting as a liaison between external/external customers and companies on a global level. The incumbent is responsible for the timely and accurate fulfillment of customer orders, providing assistance to customers with questions or disputes regarding information on their account.

Responsibilities

  • Evaluate each request, internal form, or customer correspondence that could lead to issues, and remedy these before order is processed i.e. part number incompatibility, impossible deadlines, invalid credit terms and shipping terms. Manage orders regularly by reviewing and updating pending regularly to ensure that orders are processed with urgency.
  • Communicate any updates to orders that impact customer immediately after making change through sending updated order acknowledgment or Performa Invoice.
  • Take ownership of orders that are in queue to ensure that they move through the system from receipt to invoice with efficiency meeting service level agreements.
  • Respond to emails and voicemails same day stressing proactive follow up and to ensure customer satisfaction, logging all calls in Customer Relationship Management application daily.
  • Answers queue phone calls assuring minimal wait time for caller according to KPIs Escalate issues to management as necessary to achieve complete customer satisfaction after utilizing resources and training.
  • Maintain excellent teamwork attitude.
  • Maintain knowledge of all policies and procedures, and application of Customer Service programs in relation to order entry, warranty, and RMA.
  • Provide feedback and recommendations to improve processes for the benefit of Christie.

Requirements

  • Post-secondary degree/diploma
  • 5-8 years of Customer Service Coordinator or related experience
  • 3+ years in high-tech manufacturing environment
  • Very high communication, negotiation and leadership skills
  • 3-5 years of working experience with contract manufacturing

To be successful in this role, you’ll need to bring excellent problem solving and diagnostic skills, decision making and leadership skills, self-motivated and strong communication.

If you are looking for a challenging and rewarding career, we want to hear from you! Get in touch with us and we can tell you more about this exciting technology growth area.

Apply now

Apply now

England, United Kingdom

Employment type: Full-time

At Christie, we give bright minds the tools to be truly creative and innovative. The results can be amazing!

We keep raising the bar by consistently setting the standards and being first to market with some of the world's most advanced projectors and complete systems displays. Christie is recognized as one of the most innovative visual technology companies in the world and offers careers that allow you to exceed your potential and collaborate with some of the brightest minds in the industry.

The Customer Care Manager (Remote) is responsible for overseeing the customer care department and ensuring that the team delivers the highest level of customer care possible. The incumbent will supervise, train, coach, and mentor employees.

Responsibilities

  • Improve customer care quality results by studying, evaluating, and re-designing processes; monitoring and analyzing results; implementing changes
  • Define and monitor reports weekly to ensure that tasks are completed accurately and efficiently, and that customer follow-up is completed within stated performance requirements
  • Meet with team members regularly related to performance targets and complete yearly evaluations
  • Monitor phone system reports to enforce compliance to phone queue sign-on and call performance
  • Review and balance queues of direct reports daily to ensure work is distributed evenly and being completed within the stated timelines
  • Keep abreast of new products, services, promotions, and programs and translate into relevant communications/procedures for the CC team
  • Develop and maintain relationships with internal and external customers to help future improvements for CC department
  • Collaborate with internal departments to develop solutions to improve the effectiveness of the CC team through gained efficiency, automation of processing, and access to information
  • Monitor and measure team compliance regarding Japanese Sarbanes Oxley (JSOX) regulations.

Requirements

  • Post-secondary degree/diploma
  • 5-8 years of Customer Service Manager or related experience
  • 3+ years in high-tech manufacturing environment
  • Very high communication, negotiation and leadership skills
  • 3-5 years of working experience with contract manufacturing

To be successful in this role, you’ll need to bring excellent problem solving and diagnostic skills, decision making and leadership skills, self-motivated and strong communication.

If you are looking for a challenging and rewarding career, we want to hear from you! Get in touch with us and we can tell you more about this exciting technology growth area.

Apply now

Apply now

England, United Kingdom

Employment type: Full-time

At Christie, we give bright minds the tools to be truly creative and innovative. The results can be amazing!

We keep raising the bar by consistently setting the standards and being first to market with some of the world's most advanced projectors and complete systems displays. Christie is recognized as one of the most innovative visual technology companies in the world and offers careers that allow you to exceed your potential and collaborate with some of the brightest minds in the industry.

The Customer Care Manager (Remote) is responsible for overseeing the customer care department and ensuring that the team delivers the highest level of customer care possible. The incumbent will supervise, train, coach, and mentor employees.

Responsibilities

  • Improve customer care quality results by studying, evaluating, and re-designing processes; monitoring and analyzing results; implementing changes
  • Define and monitor reports weekly to ensure that tasks are completed accurately and efficiently, and that customer follow-up is completed within stated performance requirements
  • Meet with team members regularly related to performance targets and complete yearly evaluations
  • Monitor phone system reports to enforce compliance to phone queue sign-on and call performance
  • Review and balance queues of direct reports daily to ensure work is distributed evenly and being completed within the stated timelines
  • Keep abreast of new products, services, promotions, and programs and translate into relevant communications/procedures for the CC team
  • Develop and maintain relationships with internal and external customers to help future improvements for CC department
  • Collaborate with internal departments to develop solutions to improve the effectiveness of the CC team through gained efficiency, automation of processing, and access to information
  • Monitor and measure team compliance regarding Japanese Sarbanes Oxley (JSOX) regulations

Requirements

  • Post-secondary degree/diploma
  • 5-8 years of Customer Service Manager or related experience
  • 3+ years in high-tech manufacturing environment
  • Very high communication, negotiation and leadership skills
  • 3-5 years of working experience with contract manufacturing

To be successful in this role, you’ll need to bring excellent problem solving and diagnostic skills, decision making and leadership skills, self-motivated and strong communication.

If you are looking for a challenging and rewarding career, we want to hear from you! Get in touch with us and we can tell you more about this exciting technology growth area.

Apply now

Apply now

Spain

Employment type: Full-time

At Christie, we give bright minds the tools to be truly creative and innovative. The results can be amazing!

We keep raising the bar by consistently setting the standards and being first to market with some of the world’s most advanced projectors and complete system displays. Christie is recognized as one of the most innovative visual technology companies in the world and offers careers that allow you to exceed your potential and collaborate with some of the brightest minds in the industry.

The Production Technologist (Fix – Term) is responsible for production activities including building, testing and repairing all versions of Christie’s Pandoras Box hardware systems. Additionally, assists with ongoing inventory counts.

Responsibilities

  • Review Smart Sheet and prepare activities for each day.
  • Use Work Orders to select components needed to complete a build.
  • Assemble the server according to product specifications and in adherence to all compliance regulations.
  • Roll out the software from Christie’s server to allow the product to function.
  • Create and recover images of computer configuration set up, downloading on to assembled units.
  • Test completed server to ensure optimal functioning.
  • Complete necessary paperwork (build order) with all serial numbers for components needed for warranty purposes.
  • Test and diagnose product returned for repairs to determine source of the problem.
  • Communicate with technical support team to obtain advice on the nature of the problem whether warranty or non-warranty issues.
  • Review ticket history for information on former repairs and current issues.
  • Perform inventory counts according to count list provided by Office Manager/ Logistics / Inventory.
  • Discuss results with Office Manager / Logistics / Inventory; investigate and resolve discrepancies.

Requirements

  • IT & Electronics Systems Technologist
  • Proficiency in German
  • Effective analytical and communication skills
  • PC literate
  • Deep understanding of PC components, functionality and networks
  • Knowledge of various shipping tools and programs

To be successful in this role, you’ll need to bring excellent problem solving and diagnostic skills, decision making and analytical skills, self-motivated and strong communication.

If you are looking for a challenging and rewarding career, we want to hear from you! Get in touch with us and we can tell you more about this exciting technology growth area.

Apply now

Apply now

Cologne, North Rhine-Westphalia, Germany

Christie® tells the stories people want to hear

We believe we have a responsibility to our community to be a good corporate citizen and to provide the best products and solutions for our customers and employees. Lots of organisations say that, Christie lives it. Being part of the Christie team presents benefits not typically offered to employees. Imagine the chance to be part of the largest implementation of projectors at a live event, followed around the world by 840 million people. Or perhaps the opportunity to work with a world renowned artist on a state of the art technology masterpiece.

There's also accolades, awards and respect that come with being a part of a leading edge, high-tech organisation, too numerous to mention.

Join the team. Be part of something amazing.