Note: passwords are case-sensitive
If you’ve purchased a Christie® product that is now out of warranty, you can still benefit from fast, reliable and low-cost Christie maintenance and repair services. Our expert technicians will carefully restore your equipment to working order, extending the life of your product and protecting your investment.
Our standard turnaround time for maintenance and repair services is 10 business days. We also understand that there may be times when you need a faster turnaround. In these situations, you have the option of selecting our expedite fee program that guarantees a turnaround time of three business days. If we can't repair your equipment within three business days, we'll send you a replacement on loan to use until we have completed the work required. This ensures that you have the least disruption to your operations.
Note: If more extensive cleaning is required, we will provide you with a quote and an updated turnaround time before starting the work.
Need a new bulb in your lamp (2.0, 2.4 and 3kw)? Send us your housing and we'll put in a new bulb, align it for maximum brightness and return it to you, ready to use.
Cleaning your light engine will bring back lost lumens due to any dust and debris that has accumulated over time. If you send us your light engine, we will clean it for you in our state-of-the-art, class 1000 (ISO 6) light engine (FIP) clean room.
In the clean room, we completely disassemble your engine to ensure it can be cleaned fully. Once cleaned, we will re-assemble and re-align it to maximize the light output from your unit. This is the only way to be certain your engine is performing at its optimum output. And, Christie is the only one who can perform this level of comprehensive cleaning. Using proprietary technology and software to align the 3 DLP® chips, we align the colors and maximize the optical output unequaled by others.
Even if your projector's engine is sealed, it can benefit from regular cleaning to return its performance to like-new. The light engine will be under a one-year warranty from the date of cleaning.
Note: If we determine that any engine components are faulty during the cleaning and reflying, we will provide you with a quote and an updated turnaround time before starting the work.
Sealed light engines reduce the impacts of dust and debris on the optics of your projector. Send in your light engine and we'll seal it for you to help extend the life of your projector's engine.
At the same time, we'll clean the engine by disassembling, re-assembling and re-aligning it to ensure the engine's maximum performance. The light engine will be under a one-year warranty.
Note: Not all projector engines can be sealed. Contact us to find out if your engine can be sealed. If we determine that any engine components are faulty during the cleaning and rebuilding, we will provide you with a quote and an updated turnaround time before starting the work.
Enjoy fast turnaround for failed assemblies that fall under our flat-rate repair program. If you have a part that needs to be repaired, send us a PO and we'll send you a replacement part. Simply send us the failed assemblies within 30 days after we send you the replacement part.
If the part is repairable, you will only be charged the flat-rate pricing which is more cost effective than purchasing new or refurbished parts. If the part is not repairable, the difference between the flat rate and the refurbished price will be charged in addition to the original flat-rate price.
Having problems with your light engine? You have the option of using our flat-rate repair program where you receive a replacement part quickly, or we can repair and return your engine within the standard 10 business days if you prefer to have your specific unit back. Once the engine is repaired, it will be under a one-year warranty.
Note: If we determine that any engine components are faulty during the cleaning and rebuilding, we will provide you with a quote and an updated turnaround time before starting the work.
When you invest in Christie MicroTiles, you want to feel confident that certified technicians are handling any necessary maintenance and repairs using factory-certified parts and procedures. Send us your tiles or light engine and we'll make sure that they are well taken care of by our Christie service experts. You may also want to consider using our flat-rate repair program (detailed above) to reduce the overall down-time of your display. Once the part is repaired, it will be under a one-year warranty.
Do you have non-Christie products and you're looking for maintenance or repair services? Give us a call – our expert technicians can help you.
For more details about our services, call us at 1-800-221-8025.
Out of warranty service
To initiate an out of warranty service request please complete and submit the form below.
Christie Customer CareDownload the brochure