Canada Post needed to update their tracking and monitoring processes. In the morning, officers focus on mail delivery from ground level including the trucks and carrier activity. After a 1:00 p.m. national conference call, their attention switches to flight monitoring since the bulk of the mail is shipped via air in the late afternoon and evening. If there is a critical situation they are alerted by phone, then the officers escalate the information as necessary to senior executives and work off of a contingency plan to coordinate help where and when it’s needed. They also report to senior executives the daily and weekly information such as daily plant inventory.
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