The Massachusetts Bay Transit Authority (MBTA) plays a key role in fulfilling the transportation requirements of Boston area residents and visitors.
On average, each weekday, travelers make almost 1.3 million trips via 183 bus routes, 3 rapid transit lines, 5 streetcar routes, 4 trackless trolley lines and 13 commuter rail routes. The MBTA is always striving to improve the on-time performance of their commuter rail system.
The Operations Control Centre (OCC) manages subway and light rail service which run on four very active lines. Covering an area of 70 feet a curved video wall displays track circuits, train status and station security information. All of the content on the wall is configured by customized software.
Dispatchers in the OCC monitor the station platforms, watching over loading and ridership. Graphic elements and symbols represent four color-coded tracks, each from one end of the line to the other, including line branches. The line schematics show dispatchers where the trains are located on each track and where they are being routed. Dispatchers don’t just monitor train movement; they can also cross trains over and dispatch trains on schedule. There are also closed circuit television feeds to monitor security. The presence of security cameras has increased immensely over the past few years to assist in investigating incidents and identifying criminal suspects.