Christie Digital Christie Digital

Total support

Monitoring. Maintaining. Troubleshooting. Resolving.

Managed services

​​​​​​​​​​​​​​​Remote monitoring, onsite service and maintenance – 24/7

We understand that downtime is not an option. As an extension of your AV/IT service team, it is our mission to keep your customers’ equipment running and your revenue flowing. With a call to one phone number, we respond to emergency service issues quickly and efficiently, within a timeframe specified by the customer.

From concept design to build, from deployment to post-support, whatever the AV challenge — Christie’s creative and technical know-how delivers optimum business results.

Monitoring your displays – day and night

The Christie® Network Operations Center (NOC) is a   24/7/365 facility where experienced Christie technicians monitor your visual displays throughout Canada and the United States. On a daily basis, the team tracks system status for tens of thousands of displays, making sure everything runs smoothly.

Proactive response

In responding to issues, we provide support through our NOC and Help Desk.

 

Christie Global Professional Services brochure

NOC response

Using the latest in predictive maintenance tools, the team can spot potential issues before they impact a display system and they provide advance notice of software upgrades for timely maintenance.

If our NOC team observes potential issues with a visual display system, they will make contact with the client and provide consultation and guidance on solutions. Working with a wide network of trusted and reliable field service technicians, the team can also quickly arrange for onsite service and emergency repairs.

Christie Network Operations Center 

Your Christie Mobile

As an enhancement to your remote monitoring subscription, the YourChristie mobile app keeps you close to the status of your service cases and equipment, anytime, anywhere. Important day-to-day business won’t be interrupted as you receive near real time case management information, equipment alerts and access to your system’s profile information. Please contact yourchristiesupport@christiedigital.com to receive your login credentials or for additional information.

Christie Help Desk

With one phone call, Christie offers total system support for problem diagnosis and resolution with end-user hardware and business applications. Help Desk services include the following:

Onsite service and maintenance

A complete range of onsite service and support is provided through a comprehensive network of trained experts. Teams of Christie Customer Service Engineers (CSEs), Technical Systems Installers (TSIs) and Field Application Engineers (FAEs), located in regional offices and strategic areas around the world, provide superior technical expertise, responding quickly with solutions to system issues.

Spare parts

Christie can provide local warehousing of spare parts to help customers meet their required equipment availability goals. Christie also can manage the Returned Merchandise Authorization (RMA) process for all equipment serviced by Christie, directly with the original manufacturer.

In addition to remote monitoring and response, Christie also offers:

If you are interested in speaking to someone about our services, packages and rates, plea​se contact us.