We know that stoppages are not desirable. In order to expand your AV/IT service team, our mission is to keep your customers' equipment running and to make a lot of money. You only need to make a call and we will respond quickly and Efficient to emergency service issues within the specified time.
Monitoring display - all weather
The Christie Network Operations Center (NOC) is a 24/7 operation that is monitored by experienced Christie technicians for visual displays in the US and Canada. The team needs to track the system status of thousands of displays every day to ensure normal and smooth operation .
In response to questions, Christie Professional Services provides support and services to customers through NOC and help desks.
The team's advanced predictive maintenance tools enable potential problems to be discovered before the display system is impacted, and software upgrade notifications are provided in advance for timely maintenance.
Our NOC team will contact the customer after discovering potential problems with the visual display system and provide consulting services and solution guidance. In addition, the team works with a number of trusted and reliable field service technicians and quickly arranges on-site service and emergency repairs.
Christie Professional Services Help Desk
Just call, and Christie provides system-wide diagnostics and solutions for end-user hardware and business application failures. Help desk services include the following:
All calls are single-line contacts , including calls that need to be sent to other service providers for resolution
Rapid analysis management report on current business problems , system and service performance
Provide end-user support for quick problem resolution and more cost-effective support and training
Global coverage and response options - to meet your business needs
- 系统培训 -- 现场培训和在线培训