Christie Digital Christie Digital

Repairs and RMAs

Our technicians can carefully restore your equipment to working order, extending the life of your product.

Repair services

We’re here for you. Whatever the situation, Christie accredited service technicians do their best to restore your equipment to working order, or offer viable solutions.

Your first step? Contact Christie Technical Support.

A member of our team documents your product issue, troubleshoots to determine the next course of action and initiates a service request, as needed, on your behalf.

Contact Pro AV technical support

Contact Cinema technical support

Our service promise

The first step in our repair process is our standard evaluation. This thorough, multi-point inspection by a Christie accredited service technician involves a full repair diagnostics as well as an attempt to duplicate any failure you may have experienced with that product. Finally, we create a detailed quote that outlines the work we need to do and any parts that need to be replaced. Our standard evaluation fee for all Christie products is €520.

And at any time during a Christie repair service, if we determine that any additional work or parts are required, we’ll contact you, provide a new quote and estimated turnaround time, and only proceed with your approval.

Quick optimal service and peace of mind for LED tiles

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Watch this video to learn about Christie’s quick and optimal repair services for LED tiles, that provide peace of mind.

Service turnaround times

Our standard turnaround time for repair services for most Christie products is 10 business days. Turnaround time for all other repairs is 1 month, with a rare exception for some projector lenses, which could take longer.

Onsite repair services

We offer onsite services for situations where shipping products to us for repair isn’t possible or feasible. In these situations, a Christie field application engineer can come to you. We charge a daily rate plus the cost of parts and travel expenses.

Christie repair services warranty

We stand behind our work. When we repair products that are still covered under warranty, any replacement parts take on the existing product warranty. And for out-of-warranty products, we give any replacement parts a 1-year warranty and cover labor for 90 days.

Our repair services

Projector bulb replacement

Need a new bulb in the lamp of your Christie J Series projector? Send us your housing and we’ll put in a new bulb, align it for maximum brightness, and return it to you within our standard 10 business days with a full warranty. Prefer to do the work yourself? You can buy a jig from us (a one-time purchase) that you can use to do re-lamping in the field, anytime.

Projector light engine repairs

Experiencing an issue with your projector’s light engine? Send it to us and we repair and return it to you with a 1-year warranty. For in-warranty 3LCD or 1DLP projectors with operational issues, our partners in Europe can use our CDXchange program to get a free, next-day replacement of an equal or comparable product. For out-of-warranty repairs, our partners in all regions can use the Christie parts exchange program for a quick replacement part, then return their light engine for a credit (once we determine it’s repairable).

Projector lenses

We repair projector lenses. Some lenses qualify for our standard turnaround time of 10 business days, but times can vary.

MicroTiles®

If your MicroTiles® are under warranty, you can follow our RMA process to get a replacement light engine or power supply. We’ll cover your replacement part with a warranty that is either the remainder of your original warranty period, or 1 year, whichever’s longer. If your MicroTiles are out-of-warranty, you can pay to replace your light engines or power supply. You can also use our Christie parts exchange program to get a quick replacement part, then return your failed part for a credit (if we determine it’s repairable.)

Has your MicroTiles video wall been running in an especially demanding environment? Or are your MicroTiles starting to show signs of age? You may want to consider our MicroTiles refresh program. Here’s how it works: When you place your order, we’ll send you a refresh kit that includes a light engine, power supply and fan. All you need to do is replace all of the tiles in your display at the same time and return your original components to us within 30 days of your refresh date.

LCD panels

We repair LCD panels. Most qualify for our standard turnaround time of 10 business days, but some LCD repairs may take longer.

LED tiles and video walls

Our quick optimal service for LED video walls will give you peace of mind. When your Christie LED tiles are delivered, we inventory a supply of spare LED pixels from the same bin and batch as the original order. If you need replacement pixels, we source them from this supply to ensure consistent image performance and color calibration. Most LED tile and video wall repairs qualify for our standard turnaround time of 10 business days.

Image processors

We repair image processors, with a standard turnaround time of 10 business days.

Media servers

We repair media servers, with a standard turnaround time of 10 business days.

Contact Christie Technical Support

Need to initiate a service request or an RMA? Contact us.

By phone

Call toll-free +44 (0) 118 977 8111

Hours of operation

Monday – Friday

8:30 a.m. – 5:00 p.m. GMT

For Technical Support across Europe, the Middle East and Africa, view our office hours and contact information

By email at the following addresses:

Pro AV: support.emea@christiedigital.com

Cinema: cinema.support.EMEA@christiedigital.com