As products age beyond their standard warranty, ChristieCare provides a comprehensive solution for your entire system covering both Christie® and third-party products. Professional Services manages all aspects of your system repair and parts replacement, getting the parts you need at precision speed to get your system back online as quickly as possible.
The value to you
Christie’s Critical inventory management (CIM) program ensures that the right parts are in the right place at the right time.
Our CIM network is comprised of forward-stocking locations and a central-stocking location where we strategically deploy critical spare parts for optimal positioning and 24/7/365 access. With managed parts depot support, we process 95% of all RMAs and ship replacements from stock within 24 hours.
The value to you
With a single call to our help desk, you can generate a claim form and then authorize it electronically to receive replacement parts. We also can manage the Returned Merchandise Authorization (RMA) process for all equipment we service, directly with the original manufacturer.
"Our customers expect world-class services, and Professional Services allows me to do that in places that we could not before."
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