We created our comprehensive warranties (for ProAV and Cinema)* to give you the confidence of knowing that your Christie® products are free from defects in materials and workmanship. Here’s how it works:
- If your product fails, we send you a repair or replacement part
- We pay the cost of shipping on equipment we return to you after repair, and on any replacement parts we send you
- And we credit your account for warranty repairs you perform through our Christie Labor reimbursement program*
Christie standard limited warranty by new product category:
The following warranty periods apply to products purchased from Christie on or after April 1, 2019.
Christie refurbished warranty
We cover all refurbished-by-Christie products with a 1-year warranty, with 2 exceptions: We cover refurbished 1DLP laser phosphor projectors for 1 year or 5,000 hours of operation, whichever comes first; and we cover refurbished LCD projectors for 1 year or 2,000 hours of operation, whichever comes first.
Christie extended warranty
Take advantage of our Christie extended warranty program and enjoy up to 5 worry-free years of ownership, as you increase the length of your standard limited warranty. It’s the same coverage, just longer. Download the Christie extended warranty program for full details. Have any questions? Contact Christie Customer Care.
What isn’t covered?
Our standard limited warranty—and by extension, our extended warranty—doesn’t cover consumables such as lamps and filters, or services such as cleaning. Please refer to our Cinema* and ProAV* warranty information for a complete list of exceptions in coverage.
*Requires Christie Portal log-in
Repair and maintenance services
Whatever the situation, Christie repair services are here for you, with fast turnaround times and quality workmanship. Christie accredited service technicians do their best to restore your equipment to working order, for both warranty and out-of-warranty repair. And from preventative projector maintenance to light engine cleaning, Christie maintenance services help optimize the safety, efficiency, brightness and lifetime of your Christie projector.
Christie lamp warranty
Our Christie lamp warranty* is the best pro-rated lamp warranty in the business. Christie lamp warranty applies to both original and service replacement projector lamps and includes:
- 1-year/500 lamp hours warranty on original lamp for all Christie LCD projectors and 1DLP® projectors. 120 day/500 lamp hours warranty on any subsequent lamps.
- 120-day/500 lamp hours warranty on the 3DLP® Christie M Series mercury lamp projectors
- 1000 hours pro-rated lamp warranty on all Christie 3DLP xenon lamp projectors up to 1 year
Download the Christie projector lamp pairing guide* for full warranty details on all our lamps. To verify the warranty on your lamp or to purchase an extended warranty, please contact Christie technical support. *Requires Christie Portal log-in
Christie standard limited warranty international fee program
For international customers, please download the details on our Christie standard limited warranty international fee program*
*Requires Christie Portal log-in
Product warranty status
To check your warranty status, enter a valid serial number and press 'submit'. Please note, the product warranty status checker may not account for extended warranties. If there are any discrepancies between what is displayed and what you believe to be the correct warranty status, please contact our technical support team.