Christie Digital Christie Digital

Warranties

We stand behind our integrated high-quality AV solutions for cinema, business, education, entertainment, and industry. And protect your investment with industry-leading warranties, service programs, customer care, and technical support.

Christie standard limited warranties

Cinema

ProAV products

Cinema

The following warranty periods apply to products purchased from Christie on or after January 1, 2020:

Cinema products

Warranty period

3-chip DLP® projectors (including Christie RealLaser™ projectors)

3 years

Integrated media block (IMB) and network storage device (NAS) for 3-chip DLP® cinema projectors supplied as an original part with the projector

3 years

Integrated media block (IMB) and network storage device (NAS) for 3-chip DLP® cinema projectors subsequently purchased and supplied in substitution for, and a different model from, the original IMB and NAS supplied with the projector

3 years

Fiber optic bundles associated with fiber-coupled RGB laser projectors

3 years

Laser modules associated with fiber-coupled RGB laser projectors

3 years

Audio speakers

5 years

Audio amplifiers

5 years

Service parts

1 year

Projector accessories supplied otherwise than as an original part with the projector

1 year

Log-in to the Christie partner portal and download a PDF of our standard limited warranty – cinema »

Professional AV products

The following warranty periods apply to products purchased from Christie on or after June 1, 2020:

ProAV products

Warranty period

3-chip DLP® projectors (including Christie RGB pure laser projectors)

3 years

1-chip DLP® projectors (lamp-based)

3 years

1-chip DLP® projectors (laser phosphor)

3 years or 20,000 hours of operation, whichever occurs first

1-chip DLP® projectors (LED)

2 years

Fiber optic bundles associated with fiber-coupled RGB laser projectors

3 years

Laser modules associated with fiber-coupled RGB laser projectors

3 years

LCD projectors (lamp-based)

3 years or 6,000 hours of operation, whichever occurs first

LCD projectors (laser phosphor)

5 years or 20,000 hours of operation, whichever occurs first

LCD panels (including power shelves supplied therewith)

3 years

Image processors, video wall controllers, media servers and players

2 years

LED walls (including LED display controllers and power shelves supplied therewith)

3 years

Service parts

1 year

Projector accessories supplied otherwise than as an original part with the projector

1 year

Log-in to the Christie partner portal and download a PDF of our standard limited warranty – Professional AV Products »

In addition to our comprehensive standard limited warranties, we stand behind our products with these industry-leading warranty and service programs:

Parts service and protection program

As products age beyond their standard limited warranty, our parts service and protection program provides a comprehensive solution for your entire system. It covers both Christie and third-party products, includes extended access to parts via our Critical Inventory Logistics program, as well as 24/7 technical support through the Network Operations Center. Our Professional Services team manages all aspects of your system repair and parts replacement, getting the parts you need at precision speed, and emergency service technicians onsite within 12 hours to get your system back online as quickly as possible.

For details about any of our warranty and service programs please contact Christie Customer Care.

Product warranty status checker

Check the current warranty status of your Christie products

To check your Christie product warranty status, enter a valid product serial number and press 'submit'. If you are interested in purchasing an extended warranty please contact our technical support team.

After clicking "submit" please wait a few moments for the warranty status to appear.

Note:

• If there are any discrepancies between what is displayed and what you believe to be the correct warranty status, please contact our technical support team.

• The product warranty status checker may not account for extended warranties.

• For additional warranty information, please view our standard limited warranties for ProAV and Cinema.

Submit